Return Policy

1. Introduction

At Squibronex, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website. Please read this policy carefully before making a purchase.

This Return Policy should be read in conjunction with our Terms of Use and Privacy Policy. By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Return Policy.

If you have any questions about our return process or need assistance with a return, please contact our customer service team using the contact information provided at the end of this policy.

2. Your Right to Return (EU Consumer Rights)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason, in accordance with the EU Consumer Rights Directive.

To exercise your right of withdrawal, you must inform us of your decision to return the product by a clear statement. You can contact us by email, phone, or mail using the contact information provided in this policy.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. If you have ordered multiple items in one order that are delivered separately, the withdrawal period begins when you receive the last item.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3. Return Eligibility Requirements

To be eligible for a return, products must meet the following conditions:

Timeframe: Returns must be initiated within 14 days of receiving your order. We recommend contacting us as soon as you decide to return a product.

Condition: Products must be unused, unopened, and in their original packaging with all seals intact. Due to health and safety regulations applicable to dietary supplements and consumable products, we cannot accept returns of products that have been opened, used, or have damaged packaging.

Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or receipt.

Original Packaging: Products must be returned in their original packaging, including all accompanying materials such as instruction leaflets, certificates of authenticity, and any promotional items included with the product.

Condition Upon Return: Products must be returned in the same condition as received. We reserve the right to refuse returns or reduce refunds if products show signs of use, damage, or tampering.

4. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

Products with broken seals or opened packaging;

Products that have been used or partially consumed;

Products that show signs of tampering or damage caused by the customer;

Products purchased during special promotional sales marked as final sale or non-returnable;

Products that have been customized or personalized at your request;

Products returned after the 14-day return period has expired;

Products without proof of purchase or that were not purchased directly from our website.

If you attempt to return a non-returnable item, we reserve the right to refuse the return and may return the product to you at your expense.

5. How to Initiate a Return

To initiate a return, please follow these steps:

Step 1: Contact Us
Contact our customer service team within 14 days of receiving your order. You can reach us by email at message@squibronex.world or by phone at +46 8 587 800 00. Please provide your order number, the product(s) you wish to return, and the reason for the return.

Step 2: Receive Return Authorization
Our customer service team will review your request and, if eligible, provide you with a Return Authorization Number and detailed return instructions. Please do not send products back without first obtaining a Return Authorization Number, as unauthorized returns may not be processed.

Step 3: Package the Product
Carefully package the product in its original packaging, ensuring all items, accessories, and documentation are included. We recommend using a sturdy shipping box and adequate protective materials to prevent damage during transit.

Step 4: Include Return Documentation
Include a copy of your order confirmation or receipt, along with the Return Authorization Number provided by our customer service team. You may also include a brief note explaining the reason for the return.

Step 5: Ship the Return
Ship the product to the return address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as you are responsible for the product until it reaches our facility.

Step 6: Confirmation
Once we receive and inspect your return, we will send you an email confirmation. If your return is approved, we will process your refund according to the terms outlined in this policy.

6. Return Shipping Costs

You are responsible for paying the shipping costs for returning products, unless the return is due to our error (such as receiving a defective, damaged, or incorrect product).

Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned product, and we are not responsible for items lost or damaged during return shipping.

Original shipping charges are non-refundable unless the return is due to our error. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.

7. Refund Process and Timeline

Once we receive your returned product, we will inspect it to ensure it meets our return eligibility requirements. This inspection process typically takes 3-5 business days from the date we receive the return.

If your return is approved, we will initiate a refund to your original payment method. The refund amount will include the purchase price of the returned product(s), minus any applicable deductions for return shipping costs or restocking fees.

Refund Timeline:

After approval, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider's processing time, which may take an additional 5-10 business days.

You will receive an email confirmation once your refund has been processed. If you have not received your refund within the expected timeframe, please first check your bank account or contact your payment provider, as processing times vary.

If you paid by credit or debit card, the refund will be credited to the same card. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

8. Partial Refunds

In certain situations, only partial refunds may be granted:

Products that show signs of use or wear beyond what is necessary to establish the nature, characteristics, and functioning of the product;

Products returned without all original packaging, accessories, or documentation;

Products returned more than 14 days after delivery;

Products that have been damaged due to mishandling during return shipping;

Products that do not meet our return eligibility requirements but are accepted at our discretion.

If a partial refund is granted, we will notify you of the reason and the amount of the refund before processing it. You will have the opportunity to accept the partial refund or request that the product be returned to you at your expense.

9. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during shipping, or incorrect (not what you ordered), please contact us immediately. We will work with you to resolve the issue as quickly as possible.

For defective or damaged products, please provide:

• Your order number
• A description of the defect or damage
• Photographs clearly showing the defect or damage
• Photographs of the product packaging

If we determine that a product is defective, damaged, or incorrect due to our error, we will provide a full refund including original shipping costs, or send you a replacement product at no additional charge, according to your preference.

We will also provide a prepaid return shipping label for returning defective, damaged, or incorrect products. You will not be responsible for return shipping costs in these cases.

Please note that minor cosmetic imperfections that do not affect the functionality or safety of the product are not considered defects and may not be eligible for return under this provision.

10. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product for a different item, you must return the original product for a refund and place a new order for the desired item.

This ensures that you receive the correct product as quickly as possible and allows you to take advantage of any current promotions or pricing.

If you need assistance placing a new order or have questions about product availability, please contact our customer service team.

11. Cancelled Orders

You may cancel your order before it has been shipped. Once an order has been dispatched, it cannot be cancelled and must be returned according to this Return Policy.

To cancel an order, please contact our customer service team as soon as possible with your order number. If we are able to cancel your order before shipment, we will issue a full refund to your original payment method.

If your order has already been shipped when we receive your cancellation request, you will need to refuse delivery or return the product according to our standard return process.

12. Restocking Fees

We do not typically charge restocking fees for returns that meet our eligibility requirements and are returned within the specified timeframe.

However, we reserve the right to charge a restocking fee of up to 15% of the product price in the following circumstances:

• Products returned without prior authorization
• Products returned in unsellable condition due to customer damage or mishandling
• Products returned without original packaging or accessories
• Large or bulk orders that are returned

If a restocking fee applies to your return, we will notify you before processing the refund. The restocking fee will be deducted from your refund amount.

13. International Returns

If you are located outside of Sweden, please note that international returns may be subject to additional considerations:

You are responsible for all return shipping costs, customs duties, taxes, and fees associated with returning the product.

We recommend using a trackable international shipping method with insurance, as we cannot be responsible for items lost or damaged during international return shipping.

Refunds for international orders will be processed in the original currency and payment method used for the purchase. Please note that currency exchange rates may have changed between the time of purchase and the time of refund, which may affect the refund amount in your local currency.

International returns may take longer to process due to customs clearance and international shipping times. Please allow additional time for international returns to be received and processed.

14. Refused or Undeliverable Shipments

If you refuse delivery of your order or if the shipment is returned to us as undeliverable due to an incorrect address or failure to collect the package, we will process a refund minus the original shipping costs and any return shipping fees charged by the carrier.

You are responsible for providing accurate and complete shipping information. If a shipment is returned due to an incorrect or incomplete address provided by you, you will be responsible for the costs associated with reshipping the order.

15. Promotional Items and Free Gifts

If your order included promotional items, free gifts, or bonus products, these items must be returned along with the purchased product to receive a full refund.

If promotional items or free gifts are not returned, the value of these items may be deducted from your refund.

Promotional discounts and coupon codes are applied to the order total and cannot be refunded separately. If you return part of an order that included a promotional discount, the refund will be calculated based on the discounted price paid for the returned items.

16. Subscription Orders

If you have subscribed to receive regular shipments of our products, you may cancel your subscription at any time by contacting our customer service team.

Cancellations must be made at least 5 business days before your next scheduled shipment to avoid being charged for that shipment.

Products received as part of a subscription order are subject to the same return policy as regular orders. Each shipment is treated as a separate order for return purposes.

17. Dispute Resolution

If you are not satisfied with how we have handled your return or refund, please contact our customer service team to discuss your concerns. We are committed to resolving any issues fairly and promptly.

If you are a consumer in the European Union and we are unable to resolve your concern, you may have the right to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Consumers in Sweden may also submit disputes to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) for resolution.

18. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our website and services after changes are posted constitutes your acceptance of the modified Return Policy. We encourage you to review this policy periodically.

Returns initiated before a policy change will be processed according to the policy in effect at the time of purchase.

19. Contact Information

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Squibronex
Gustav III:s boulevard 46
169 73 Solna, Sweden
Phone: +46 8 587 800 00
Email: message@squibronex.world

Our customer service team is available to assist you and will respond to your inquiry as promptly as possible. When contacting us about a return, please have your order number ready to help us serve you more efficiently.

20. Additional Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under applicable law. In addition to the rights outlined in this policy, you may have additional rights under consumer protection laws in your jurisdiction.

If products are defective or not as described, you may be entitled to remedies under consumer protection laws, including repair, replacement, or refund, regardless of the terms of this Return Policy.

Nothing in this Return Policy limits or excludes our liability for fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

For more information about your consumer rights, you may contact your local consumer protection authority or visit the European Consumer Centre network at ec.europa.eu/consumers/ecc.